No, as long as the issue lies with Air Link’s equipment – the outside radio, the cabling, and the Air Link router. We service this equipment free of charge thanks to the service & maintenance plan required on all accounts. A customer will be charged if they cut the cable or if equipment was ruined on their end. If you want your house rewired, the radio moved (i.e. getting a new roof), or your computer ends up being the problem, then there would be a charge for the visit. Technicians can typically troubleshoot to determine if it is your equipment or Air Link’s, and you would be notified if a paid service call is required.