Help

How do I reboot my poe & network?
The video below is a basic instructional video on how to conduct a reboot of your POE. Completing this basic function initiates a power cycle of the antenna...
Mon, 21 Oct, 2019 at 11:59 AM
Are third-party routers compatible or supported by Air Link?
Air Link offers very limited support for routers not issued by Air Link.  We cannot guarantee these routers will be compatible with our Central Office equip...
Mon, 21 Oct, 2019 at 11:46 AM
Do I need to update the firmware on my AirLink router?
Firmware plays a very important role in the way devices perform.  Firmware updates are very similar to updates you would do for your phone or computer that ...
Mon, 21 Oct, 2019 at 11:54 AM
Does AirLink have caps on data usage?
NO! AirLink does not manage network congestion by capping an individual customer’s usage, reducing the speed of an individual customer’s service once a cer...
Mon, 21 Oct, 2019 at 11:55 AM
How do I connect more devices to my Wi-Fi network?
You can connect more devices to your network wirelessly or via Ethernet. Ethernet Connect an Ethernet cable from any available Ethernet port on th...
Mon, 21 Oct, 2019 at 11:56 AM
How do I extend the wifi coverage in my home?
In home wifi networks generate more service calls and tickets than any other service issue today. Customers often find dead spots within their homes where w...
Mon, 21 Oct, 2019 at 11:56 AM
How do I improve the speed of my Internet?
Understanding your internet speed and what it means can help you get the most out of your internet connection.  Reach out to our support team to help you ch...
Mon, 21 Oct, 2019 at 11:59 AM
How do I utilize Air Link’s home network management app?
Connect to your home wireless network   Download the app ‘Airlink Wireless’ from the Android or iPhone app store or connect to mywifi.airlink123.com in yo...
Mon, 21 Oct, 2019 at 11:59 AM